Wednesday, March 09, 2011

Boycotting Swiss Air

I normally don't make posts like this, but I feel the need to vent and help others avoid dealing with Swiss Air.

My husband Owen and I are in Berlin this academic year, funded by the DAAD. More about their programs here in case you are interested.

To make this adventure happen, last April we booked Swiss Air flights to Berlin on July 31, 2010, returning April 15, 2011 (because you can book further into the future), and it cost $1000 per person. They told us to call back after the new year to change the return flight home and that because of our circumstance, they would put a note in our file saying we could change once without a re-booking fee. We were told to pick a date when we thought we would come back. Our understanding was that this date was approximate and flexible so we picked July 30. They also said that we could add an infant ticket when we change the return ticket, and it would cost 10% of a normal ticket (also confirmed on the site:

This past Monday, we called to change the return, knowing that there would be a fee difference. Researching in advance, we learned that July 26 was cheaper, so we asked for that date, but learned that we would have to pay $250 per person in rebooking fees. What more? To have our child sit on our lap, we would need to pay $600 for an infant ticket (they say a one-way ticket in summer is $4000, 10% is $400 plus refueling and other fees). So we had to stick with July 30, pay the difference in price ($225 more per person) + the $600 for daughter who will 8 months when we fly. That's $1050 more! I'm never flying Swiss Air again. In the future, I'm taking even more meticulous notes and will insist on something in writing. Bastards.

No comments: